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Field Service – Personal, Direct, Individual

As a company we are always committed – in accordance with our core mission – to knowing, understanding and meeting the needs of our business partners. We work together with many, very different players, who all have completely different expectations of us. It is therefore particularly important to be familiar with the respective circumstances.

For example, at our site in southern Germany in Hallbergmoos of Bruening | Euromulch, we have decided that each employee must attend three to four field service appointments per month. During these appointments, (existing) customers, suppliers and carriers are visited. Whenever possible, two employees leave for the field service. This ensures that optimal support can also be guaranteed afterwards, e.g. if an employee is absent.

One aim is to strengthen cooperation. A face-to-face personal discussion is indispensable for this. In addition, we use the external appointments to get an overview of the space conditions, needs and problems of the business partners on site and thus to be able to support them better. Through this kind of communication the respective contact person experiences greater appreciation. In return, the sales representative gains a better understanding of other companies, the market and often also of competitors. This gives him the opportunity to learn a lot of new things and to expand his own expertise through intensive discussions. For the employees, the field service is therefore always a change from the office routine and trains the eye for the essentials. This year, four colleagues from Bruening | Euromulch have already attended 13 field appointments – quite successfully – new agreements were concluded and additional material was purchased. Keep up the good work!

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